Reset Username or Password

Modified on Mon, Jun 19, 2023 at 8:44 PM

Reset your password

  1. From the login screen, press "Forgot your username of password?"

     

  2. Enter your username and email address to receive a password reset link in your email

     

Reset your username

  1. From the login screen, press "Forgot your username of password?"

     

  2. Press "Forgot your username?"

     

  3. Enter your email address to receive a username reminder in your email

 

Troubleshooting log in issues

Not receiving an email?

If you are not receiving a password reset link or username reminder, if could be due to one of these issues:

  • You're using an email not linked to your account. Contact your marina to update your email address on file.

  • The email has gone to your Junk/Spam folder; check for it there.

  • You’re using an email with a strong firewall.  Work, school (.edu), and government (.gov) emails generally have strong firewalls and may prevent you from verifying the email. Change your email address to a a web-based email provider. 

  • You’re in an area with a weak internet connection. Try again from a location that has a stronger internet connection.

  • You do not have an active account. Before you can log in, you must activate your account using the activation email originally sent to your from your marina. If you have not received your activation email, please contact your marina directly.

 

Example activation email:

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